Terms and conditions

1. Who we are and what these terms cover

Your contracting party is:

“Haushelden” is an unregistered trading name of Lucian Katzbach. Where “we” appears below, that is who is meant; “you” are the person entering into the contract with us.

These terms apply to the family plans of the Haushelden web app at app.haushelden.ai. Separate terms apply to nurseries, schools, after-school clubs and their providers; the model offered there is a different one and is not aimed at consumers.

Any differing terms of your own do not become part of the contract unless we expressly agree to them. As you are acting as a consumer this has no practical effect – we mention it only for completeness.

2. Who enters into the contract – parents and children

An adult enters into the contract. You must be of full age and have unrestricted legal capacity. As a rule you are a parent or another person with parental responsibility.

Children do not buy anything from us. Haushelden is made for children, but children do not enter into a contract of their own, do not book a plan and do not trigger any payment. You create your children’s accounts inside your family account and you manage them. A child cannot order anything in Haushelden that costs money.

This is not a formality. A subscription is not a cash transaction, so the German “pocket money” provision (section 110 of the German Civil Code) does not apply here. Contracts entered into by a child without their parents’ consent are provisionally invalid. We have therefore built the process so that the question cannot arise in the first place.

You are responsible for what happens in your family account, and for making sure that the children in your account really do belong to your family and that you are entitled to make decisions for them.

3. What Haushelden is

Haushelden is a web app: it runs in your browser and you can add it to your home screen like an app. It is not available in the app stores, nothing is downloaded and nothing is installed. In legal terms Haushelden is therefore a digital service within the meaning of sections 327 et seq. of the German Civil Code.

The app helps families share out tasks and routines, keep track of them, and give children a little more independence step by step. The offering comprises several plans with different scopes.

What is decisive for the scope of your plan is the plan overview shown to you immediately before purchase, which you will also find in your order confirmation. It describes what belongs to your plan at the time your contract is formed. What is not listed there we do not owe; what is listed there we owe for the entire term of the contract.

There is a free tier. After the trial (section 5) your account continues free of charge if you do not book a plan – with a smaller range of features than the paid plans. You can see what it includes in the app. The same terms as set out here apply to that free use, in so far as they do not evidently presuppose a payment.

What we are not: Haushelden is not a teaching resource in the sense of a curriculum, not an educational assessment, and not a substitute for medical, therapeutic or educational advice. Whether and how you use the app in your family is for you to decide.

4. How the contract comes about

The presentation of our plans on the website and in the app is not yet an offer; it is an invitation to you to make one.

The process is this: you create an account, choose a plan and a term, choose a payment method, and are then shown a summary with all the details – plan, term, total price including VAT, payment method. Only when you click the button marked “Order with an obligation to pay” do you make a binding offer.

The contract is formed when we accept your offer. We do that either by an express confirmation by email or by activating the plan you booked. A mere acknowledgement of receipt is not yet an acceptance.

We store the text of the contract and send it to you by email together with the confirmation. The contract is concluded in the language in which the ordering process is shown to you. Before you order you can review your entries on the summary page and correct them using the back function.

5. Trying it free of charge

The trial lasts 14 days. Every family gets Haushelden free of charge for fourteen days at the start, on the Family plan. There is nothing to do and nothing to enter: no credit card, no payment method, no code. The trial begins as soon as your family account has been created.

It does not turn into a subscription. Nothing is charged at the end of the fourteen days and nothing is silently renewed – we do not hold any payment details from you. If you would like to carry on, you actively book a plan under section 4, with everything set out there.

After that your account continues free of charge, with a smaller range of features (section 3). Your family, your tasks and everything you have built up are retained – the trial ends, your account does not.

The Next and Learning plans are not available on trial. The trial covers Family; anyone who wants more books it.

When another family invites you

Families can give Haushelden away: anyone using it can invite another family and thereby give them additional free time beyond the fourteen days.

How much time is added is stated in the invitation and is shown to you before activation. We may change the length for future invitations; for an invitation you have already received, what it says applies. One such extension is available per family.

For the inviting family: the invitation is voluntary, and your own term and your own price are not affected by it. Only invite families who you know would like to receive an invitation from you. The recipient can see who the invitation is from.

What applies throughout the free period

Because no contract for payment comes about during it, there is nothing to withdraw from and nothing to cancel. You can delete your account at any time; the trial ends by itself in any event.

We reserve the right not to activate trials and extensions, or to end them, where they are plainly being misused – for instance through accounts created solely in order to start the period over and over again.

6. Prices and payment

The price shown to you when you order is the price that applies. All prices for family plans are total prices including statutory VAT. There are no additional delivery or shipping costs; Haushelden is provided as a web app.

Which plans exist, what they contain and what they cost is set out on our pricing page and is shown to you once more before you order.

You can choose between a monthly and an annual term. Which amount applies to which term is likewise shown to you before you order.

The currency you are billed in depends on the country of your billing address. We sell in several currencies with their own set amounts – not converted. Which currency and which amount apply to you is shown during the ordering process, before you order.

Payment falls due in advance at the beginning of each billing period. Which payment methods are available, and which payment service provider handles processing for us, is shown to you during the ordering process. How your data is handled in the process is set out in the app’s privacy policy.

If you fall into arrears with a payment, we may remind you and – if nothing is received even after a reasonable period – temporarily suspend access until the outstanding amount has been settled. We do not report debts to credit agencies. If we incur costs through a failed payment or a chargeback for which you are responsible, we may charge you those costs in the amount actually incurred; you are free to show us at any time that they were lower or did not arise at all.

We make invoices available electronically. You may set off only claims that are undisputed or have been finally determined by a court; you have a right of retention in so far as your counterclaim arises from the same contractual relationship.

7. Term, renewal and cancellation

The contract begins when your plan is activated and initially runs for the term you chose – one month or one year.

Monthly plan: you can cancel at any time with effect from the end of the current billing month.

Annual plan: the initial term is twelve months. After that the contract continues for an indefinite period and you can cancel at any time on one month’s notice. It therefore does not automatically renew for another full year.

How you cancel: in the app you will find a clearly labelled button that takes you straight to cancellation, as required by section 312k of the German Civil Code. You do not need to give a reason and you do not have to speak to anyone. After cancellation we will send you a confirmation by email without undue delay, setting out what has been cancelled and when it ends. You can of course also cancel informally by email to support@haushelden.ai.

After cancelling you can carry on using Haushelden as normal until the end of the period you have paid for. Ordinary cancellation does not give rise to a refund for the period already paid for; your rights under sections 8 and 9 are unaffected.

Both parties’ right to terminate for good cause remains unaffected. For us, good cause exists in particular where you seriously misuse the app or fail to pay despite a reminder and a deadline. We will get in touch with you before making use of that right.

After the contract ends we delete your family’s data in accordance with the periods set out in our privacy policy. We do not delete it the moment the last day passes – so that an accidental ending of the contract does not take everything with it.

8. Our money-back guarantee: 30 days

A family app only shows whether it suits you after a few weeks. Fourteen days of statutory withdrawal are tight for that. So we voluntarily give you more:

If Haushelden has not won you over within the first 30 days after your first payment, write to us – and you will get your money back in full. No reasons, no form, no follow-up questions. An email to support@haushelden.ai is enough.

We will then refund the amount paid for the current billing period using the same means of payment you used, and end the contract. The guarantee applies once per family and only to the first billing period of a contractual relationship.

This guarantee is a voluntary promise on our part. It sits alongside your statutory right of withdrawal and does not restrict it in any way.

9. Right of withdrawal

As a consumer you have a statutory right of withdrawal.

Withdrawal instructions

Right of withdrawal. You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract.

To exercise your right of withdrawal you must inform us (Lucian Katzbach, Krähenweg 95, 90768 Fürth, Germany, email: support@haushelden.ai) of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the model withdrawal form set out below, but this is not obligatory.

The withdrawal function in the app. You may equally use the withdrawal function that we make available to you throughout the entire withdrawal period in the Haushelden app. For as long as the period is running, you will find the entry “Withdraw from contract” in the menu after logging in; it takes you to Settings, where the button of the same name sits right at the top. There you enter your name, the contract and the address to which we should send the confirmation of receipt, and complete the withdrawal using the button marked “Confirm withdrawal”. We will then send you a confirmation of receipt of your statement without undue delay, stating the date and time of receipt.

The menu entry and the button are shown for as long as the withdrawal period is running and disappear afterwards. They require you to log in, because no contract with us can come about without an account. You do not have to rely on the function – an informal email to support@haushelden.ai is equally effective.

To meet the withdrawal deadline it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal. If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

No compensation for value. So that you can try Haushelden straight away, we begin providing the service immediately after the contract is formed. Under the law we would be entitled, in the event of withdrawal, to charge you a proportionate amount for the days already used (section 357a(2) of the German Civil Code). We waive that. If you withdraw in time you get the full amount back, even if you have already used the app. And your right of withdrawal does not expire early with us because we have begun performance – you keep the full fourteen days.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

• To Lucian Katzbach, Krähenweg 95, 90768 Fürth, Germany, email: support@haushelden.ai
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following service (*)
• Ordered on (*)
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s) (only if this form is notified on paper)
• Date
• (*) Delete as appropriate.

Note: there is no right of withdrawal for the free period described in section 5 – no contract for payment is concluded there, and access ends by itself in any event.

10. Artificial intelligence in Haushelden

Some functions in Haushelden work with artificial intelligence – for instance where the app makes suggestions or formulates feedback. We tell you in the app where that is the case, so that you and your children know when you are dealing with a machine rather than a person. This reflects the transparency obligations under Article 50 of the AI Act (Regulation (EU) 2024/1689).

AI output can be wrong. It consists of suggestions, not verified results. We owe you a working AI function, but we do not owe you that every individual output is factually correct, complete or educationally appropriate. Please check anything that matters to your family yourself.

Input that you or your children provide to AI functions is processed by us only in order to provide the function. Details – including which service providers are involved – are set out in the app’s privacy policy.

11. Your account and your obligations

To use the service you need an account, an internet-capable device and an up-to-date browser. You provide these yourself and bear the cost of your internet connection.

Please give accurate details when you register and keep them up to date – above all your email address, since that is how we reach you with invoices, cancellation confirmations and important notices.

Keep your password confidential and do not pass it on. If you suspect that someone unauthorised has access to your account, please tell us immediately and change your password.

The family account is there for your family – for private purposes, not commercial ones. You may not resell your account, rent it out or let strangers use it. Also prohibited are: circumventing technical protection measures, automated access outside the interfaces provided for it, attempts to reverse-engineer the app, and placing unlawful, abusive or age-inappropriate content in the texts, images and task names you create yourself.

If you culpably breach these obligations and we suffer loss as a result, you will indemnify us against third-party claims, including reasonable costs of legal defence.

12. Rights of use

For the duration of the contract we grant you and your family the non-exclusive, non-transferable right, which may not be sub-licensed, to use Haushelden privately within the agreed scope. You need no more than that, and we grant no more than that.

All rights in the app, its texts, images, characters and content remain with us or with our licensors. You may not reproduce, distribute or make content from the app publicly available unless the law expressly permits you to do so.

What you enter yourself belongs to you. Your own tasks, names, notes, photographs and rewards remain your content. We use them only in order to provide the service to you, and we do not analyse them for advertising purposes.

13. Availability

We operate Haushelden with care and aim for availability of 99% on an annual average. Excluded from this are periods of announced maintenance, which we schedule outside peak times where possible, as well as disruptions beyond our control – for instance failures of networks or of services on which we depend.

This figure is a serious target but not a guarantee in the legal sense. We give a guarantee only where we expressly describe it as such. Your statutory rights in the event of longer outages – in particular to a price reduction under sections 327 et seq. of the German Civil Code – remain unaffected and are not restricted by this section.

14. Updates and changes to the app

Haushelden is developed continuously. Two cases need to be distinguished here.

Updates we owe. Throughout the entire term of the contract we provide you with the updates necessary to keep Haushelden in conformity with the contract, including security updates. This is not a courtesy but our obligation under section 327f of the German Civil Code. We will inform you about them in so far as they concern you.

Changes beyond that. We may also change Haushelden beyond that – adding, reworking or discontinuing functions – where there is a valid reason. Valid reasons include in particular: technical development, adaptation to changes in the law, the discontinuation of third-party services on which a function depends, and reasons of security. This does not give rise to any additional cost for you, and we will inform you about it clearly and comprehensibly.

Where such a change adversely affects your access to Haushelden or its usability other than only insignificantly, we will inform you at least 30 days in advance on a durable medium about the content and timing of the change and about your right to terminate the contract. You may then terminate free of charge within 30 days of receiving that notice, or from the time of the change (section 327r of the German Civil Code). We will refund any amounts already paid in advance for the period after termination.

15. If something does not work

The statutory provisions on contracts for digital products (sections 327 et seq. of the German Civil Code) apply to defects. We owe you Haushelden in the agreed condition and in the condition you may expect of an app of this kind – throughout the entire term, not just on day one.

If something is defective, you can first require us to put it right. If we do not succeed in doing so within a reasonable period, you have the statutory rights: termination of the contract, a reduction in the price and, where applicable, damages under section 16.

Please report problems to support@haushelden.ai and describe them as precisely as you can – what you did, what happened, on which device and in which browser. That is not a precondition for your rights, but it helps us help you faster.

16. Liability

We are liable to you without limitation:

• for intent and gross negligence,
• for loss arising from injury to life, body or health,
• within the scope of a guarantee we have expressly given,
• and under the German Product Liability Act.

In cases of ordinary negligence we are liable only for breach of a material contractual obligation – that is, an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely. In such cases our liability is limited to the foreseeable loss typical of this type of contract at the time the contract was formed.

Our liability is otherwise excluded. These provisions also apply for the benefit of our staff and of the persons we engage in performing our obligations.

One word in our own interest: please make your own occasional copies of the content that matters to you. We do run backups, but no procedure is infallible.

17. Changes to these terms and to prices

These terms. We may change these terms with effect for the future where there is an objective reason for doing so – for instance changes in legislation or case law, new functions, or gaps that come to light in operation. We will announce a change at least six weeks in advance by email, set the old and the new version side by side, and point out your right to object.

If you do not object before the change takes effect, the change is deemed to be accepted; we will say so expressly in the announcement. If you do object, the contract ends at the time the change takes effect and we will refund amounts already paid for the period after that. We will not use this route for changes that shift the balance between performance and consideration to your disadvantage – those would require your express consent.

Prices. We do not change your price during a running term. A price change can only take effect for future billing periods, and we will announce it at least six weeks in advance by email. You may cancel up until the change takes effect; if you do not, the new price applies from the next billing period. We will point this out expressly in the announcement too.

18. Data protection

How we handle personal data is set out not in these terms but in our privacy policies. The privacy policy for this website applies here; a separate privacy policy applies to the app, which you can view before registering and which describes how we process data relating to parents and children.

19. Final provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are habitually resident in another member state of the European Union, the mandatory consumer protection provisions of that state remain unaffected by this choice of law.

Language. Only the German version of these terms is legally binding. Versions in other languages, including this English one, are translations provided for your information; where they differ from the German version, the German version applies. You can find it at any time at haushelden.ai/agb.html. The mandatory consumer protection provisions of the state in which you are habitually resident remain unaffected.

Place of jurisdiction. For claims brought against you, the court at your place of residence has jurisdiction. If you move your residence or habitual abode abroad after the contract is formed, or if your residence is not known at the time proceedings are brought, the place of jurisdiction is Fürth, Germany (section 38(3) no. 2 of the German Code of Civil Procedure). You may in any event bring proceedings against us at our seat in Fürth.

Consumer dispute resolution. We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board under the German Act on Alternative Dispute Resolution in Consumer Matters. Your right to come to us directly is unaffected – and we would much rather you did exactly that.

Should any provision of these terms be or become invalid, the remainder of the contract remains effective. The statutory provision takes the place of the invalid one.

We may engage third parties to fulfil our obligations; our responsibility towards you is unaffected by this.